Règlage NestHubE304

[Michèle24100]

Depuis mon changement de box internet,  mon assistant ne fonctionne plus . Impossibilité de mettre à jour les données internet et je ne sais pas remettre l'appareil en mode usine

[chaconmorales]

Hi Michèle24100,

Thanks for reaching out to the Community. I am sorry that you are experiencing issues with your Google Nest Hub and you need assistance to reset it and connect it to Wifi. 

Here are some troubleshooting steps you can try to get it back on track:

Connect your speaker or display to a new Wi-Fi network:

If your device isn't currently connected to a Wi-Fi network, set up the device in the Google Home app.

1. Open the Google Home app.
2. Tap Devices Add Google Nest or partner device Google Nest or partner device.
3. Follow the in-app steps.

If these steps don't solve the issue, you'll need to factory reset your speaker or display, then set it up again. The Google Assistant will not work at full as long as the device is not connected to the network. 

Factory Reset (via Buttons):

This method performs a factory reset without going through the Google Home app.

1. Button Combo: Locate the volume up and volume down buttons on the back of your Nest Hub 2nd gen.
2. Hold for 10 Seconds: Press and hold both volume buttons simultaneously for about 10 seconds. You might see a faint white light during this process.
3. Release and Wait: Release the buttons and wait for the device to reboot. This process might take a few minutes.

Please check the following articles to Factory reset Google Nest or Home speakers or displays, Connect your Google Nest speaker or display to Wi-Fi and to Set up your Google Nest or Home speaker or display.

Let me know if you need further assistance.

Regards,

Mario