Sorry for the late response, but I wanted to drop in here to help.
I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.
Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?
I look forward to hearing from you.
I appreciate you taking your time to let us know about a feature that you would like to see. Feedback like this helps us constantly improve our products and services by knowing what we are doing right and what we can work on.
Please feel free to create a new thread if you have any further questions.