Screen keeps showing this when streaming doorbell

[CCnDC]

 

[LovelyM]

Hello CCnDC, 

Thanks for posting here in the Community. 

A few questions: when did this issue start? Is this also happening when you are viewing the camera feed in the Google Home app? What troubleshooting steps have you tried?

Please reboot your Wi-Fi router and Google Nest Hub for five minutes and see if that helps.

Keep me in the loop.

Best,
Lovely

[CCnDC]

It started roughly 3 weeks ago. 
it happens when viewing it in the Google Home app, when viewing on the google   display screen and when viewing in the nest app as well . I’ve rebooted the router unplugged all devices nothing has fixed the issue.  Was on the phone with google support for other 3 hours trouble shooting . Nothing has fixed this issue as of yet 

[LovelyM]

Hey CCnDC,

Thanks for the detailed information. I'll flag this to our senior specialist team and I'll keep you in the know once I get some news. If you were able to catch the case number from the Google Support agent that assisted you, please share it with me as well.

Cheers,
Lovely

[CCnDC]

8-9642000034079.

[LovelyM]

Hi there CCnDC,

Sorry for the delayed response. There's a firmware update being released for Google Nest Hub (2nd gen) and Google Nest Hub Max devices that contains bug fixes and improvements. Let's check if that resolves your issue viewing your Nest Doorbell on your display.

Cheers,
Lovely

[CCnDC]

Has the update already been released? 

[CCnDC]

The cameras are all messing up more and more every day now 

[LovelyM]

Hey CCnDC,

I wanted to follow up if you are still having issues streaming your Nest Doorbell on your Google Nest display. If the issue still persists, kindly fill out this form so we can look into it further. Inform me once you're done.

Thanks,
Lovely

[Dan_A]

Hello again,

Do you still need help with your device? If so, kindly fill out this form.

Kind regards,

Dan

[Dan_A]

Hey there,

We haven't received your form. Have you had a chance to fill it out? Just in case here's the link.

Cheers,

Dan

[CCnDC]

I filled it out but I guess it didn’t work I’ll do it again thanks 

[CCnDC]

 

[Dan_A]

Hello again,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours. By the way, don’t forget to send them the picture that you sent here.

Cheers,

Dan

[CCnDC]

Should I wait for the email to send the picture ?

[CCnDC]

Or should I send the picture here again?

[Alex_S]

Hi CCnDC,

Kindly wait for the email our Google Nest support team will send you, so they can further look into it. This thread will be locked soon. Should you have other questions or concerns, you know where to find us, you can always create a new thread and we'll be more than happy to assist you. 

Best,
Alex