Glad you reach out — let's see what's going on with your device.
A few questions: were there any recent changes on your network? Also, can you still control your Cloud Intelligence devices on their native app?
Give these steps a try:
Let us know how it goes.
Checking back in — did the suggested steps above help? Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.
Bumping in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.