cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to connect to cloud intelligence

masonmcnicol
Community Member

My best recently told me it cannot connect to my smart outlets anymore, and when i rebooted i am unable to add it back.  

2AD65FD6-B3DF-40FD-AB7A-EB67CF2373AD.png

3 REPLIES 3

Azarco
Community Specialist
Community Specialist

Hey masonmcnicol,

 

Glad you reach out — let's see what's going on with your device.

 

A few questions: were there any recent changes on your network? Also, can you still control your Cloud Intelligence devices on their native app?

 

Give these steps a try:

 

  1. Reboot your Cloud Intelligence devices, Google Home speaker and router to refresh the connection.
  2. Make sure your devices are connected to the same network and within 15-20 feet of your router.
  3. Uninstall and reinstall the Google Home app.
  4. Removing and adding your Cloud Intelligence devices on the app.

Let us know how it goes.

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey masonmcnicol,

 

Checking back in — did the suggested steps above help? Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.


Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey masonmcnicol,

 

Bumping in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Regards,

Alex