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Unable to control lights on/off on Google home

Eldaazure
Community Member

Help! My Google home has been unable to on/off lights via voice command after the recent updates. Assistant returned message like "let me search..." However I am still able to manually on/off the lights from the light group in Home.  Individually the lights has no on/off function in Home except to adjust brightness and colour.

Everything works fine in its smart life app. 

 

Anyone has a solution to this? I've factory reset, unlink, relink accounts multiple times.

3 REPLIES 3

Azarco
Community Specialist
Community Specialist

Hey Eldaazure,

 

I know how difficult it is if your device is not working the way it should — let me help you out.

 

A quick question: what's the make and model of your lights? Try rebooting your Google Home and router to refresh the connection. Once done, say the voice command, “Hey Google, sync all devices." 

 

Let us know how it goes.

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey Eldaazure,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Best,

Alex

Princesss
Community Specialist
Community Specialist

Hi Eldaazure,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess