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Unable to find or create home or away routines

nathanperkins
Community Member

I'm unable to find or create the home / away household routines.

I've:

  1. Looked in Settings for presence sensing, but it doesn't exist.
  2. Clicked the house name in settings and looked for home / away routines, doesn't exist.
  3. Created and deleted a household routine to see if it will trigger the bubble to recreate the home / away routines.
  4. Enabled location permissions for the app at all times.
  5. Deleted and reinstalled the app.
  6. Enabled and disabled public preview.

One thing I've noticed is that if I try to create a routine named "home" or "away", it says the "name must be unique". This implies that the routines might exist but are hidden for some reason.

I contacted support and they pointed me towards a view forums posts and docs but none of it worked.

 

32 REPLIES 32

Cathal_S
Gold Product Expert
Gold Product Expert

Hi nathanperkins,

On the Google Home app if you go into settings / Presence sensing, do you see your phone as an option to toggle on?

Screenshot_20230618-101249.png

 

Can you also check if you have access to the new automations script editor linked below...

Automations script editor:

https://home.google.com/automations 

 

Also linked below is more information about the home/away assist feature.

https://support.google.com/googlenest/answer/9257400 

 

Regards,
Cathal

nathanperkins
Community Member
  • Settings / Presence sensing doesn't seem to exist for me.
  • I do have the automations script editor. I was able to make and activate scripts.
  • That page doesn't seem to have any relevant information for when the relevant settings for home / away simply do not show.

Hi again,

The Google Home app is currently in the process of an update roll out so it's possible that you might not of received that yet.

The home/away assist feature should still be available though?

Please have a look through the help center link below for troubleshooting help...

https://support.google.com/googlenest/answer/9261396 

The links below show more information about using the script editor and there's an example of creating a home/away automation that is for switching a camera on/off but can be edited for other devices.

Script examples:

https://developers.home.google.com/automations/example-scripts 

Advanced automations:

https://support.google.com/googlenest/answer/13323253 

Let us know if you are still having issues.

 

Regards,
Cathal

I've followed all the guides I could find, but they all reference settings that don't seem to exist in my app (see the original post).

The script editor doesn't show any options for home presence in auto-complete. It seems to be aware that home presence is not enabled correctly for the home.

Jrowe
Community Member

I definitely have the same issue. I can't even use the nest wired 2nd gen camera in a routine. During camera setup it appears to create the routine and presence of home and away but it doesn't work. So not only can I not control it with location presence (not available for me and wife in home app) I can't turn on and off via any routine. I now have it unplugged thinking I should try a different camera.

Guijcm
Community Member

Same issue here. It was there a few hours ago, and now it's gone. Can't seem to find it anywhere.

Cathal_S
Gold Product Expert
Gold Product Expert

Hi everyone,

I have reported this issue to the Google Nest team/community specialist's.

 

Regards,
Cathal

Alex_S
Community Specialist
Community Specialist

Hi everyone,
 

We appreciate you bringing this to our attention, @Cathal_S.
 

@nathanperkins @Guijcm, setting up Home & Away Routines requires at least one supported device. Supported devices are:

 

  • Third-party lights, plugs, or switches
  • Nest thermostats
  • Nest Cameras
  • Nest Hub Max
  • Nest Hello

Do you have any of these devices in your account?
 

@Jrowe, kindly try the suggested troubleshooting steps for Nest Home and Away not working.

 

Keep us posted.
 

Kind regards,
Alex

Guijcm
Community Member

Hello!

I do. I have Nest Learning Thermostat, and two Wyze Smart Plugs, all in the Home app.

Presence Sensing can be found within my app again, it randomly reappeared, I didn't change anything. It disappears here and there and randomly shows up again, and every time it asks me to confirm I'm using my current device for it. My Nest app seems to know Presence Sensing is activated because I got a message within the app that reads as follows:

Updates to Home/Away Assist Home & Away Routines are ready in the Google Homea pp Guillermo Chavarria used the Google Home app to set up Home & Away Routines for this home. This meanst hat your devices can automatically respond to these ettings in both apps. When one app switches to Home or Away, the other app will also switch. Only one app can use phone location at a time. Home & Away Routines in the Home app have new features, like the ability to automatically control lights, plugs, and Switches."

Jrowe
Community Member

Still no presence of away or home routine. I factory reset my camera and reinstalled but no change. Not much of the help documents apply because large portions of functionality do not appear for presence our routines.

 

 

Jrowe
Community Member

So I found something new today that appears to have fixed everything. I had to select the "home" drop down at the top left in the Home app. That seems to have enabled presence sensing and the home and away routines. Maybe I never noticed the drop down because the app name is also "home". Not sure... odd it suddenly works now.

Jrowe
Community Member

For me that home drop down is only on the favorite tab. So maybe that is why it took so long for me to notice it.

Yes, I have many lights and plugs.

The home / away routines eventually appeared on their own, seemingly without any action taken by me.

There is probably a bug in the app or backend. I hope they are looking into this because the home / away routine settings seem to come and go for people without any explanation.

 

Now that I have access to home / away routines, I have new problems where the Nest Hub doesn't recognize the "Everybody is leaving" command and the away routine doesn't activate for 1 hour after everybody is gone from the house 🙂

Muddi
Community Specialist
Community Specialist

Hey nathanperkins,

 

To confirm, is it working before? What are the actions included in your "Everybody is leaving" routine? Did you turn on the presence sensing on your device?

 

Cheers,

Muddi

Yes, we have presence sensing on for multiple phones as well as our nest hubs. The actions shouldn't matter because I'm looking at the actual status of the presence for the home, which indicates "HOME" even though we just told the Nest Hub that it is away.

Sometimes we say "everybody is leaving" and it works perfectly. Other times it just responds by saying good bye, but doesn't actually take any action.

I'm actually having a similar issue too. For some reason, even though my "Away/Home" routines have no actions in them, my Nest Learning Thermostat activity shows that the "Away" routine activates every day at 8AM, even though I have never set something up. So I have to keep swapping back my Thermostat to "Home" because it keeps changing to Away on its own every morning. Not sure why that's happening if I'm not leaving my house at 8AM, nor do I have anything set up to work with the "Away" routine that activates on it's own every morning. 

DesertCanyon
Community Member

Home and Away sensing worked perfectly on the old Nest Dropcams using the Nest app. But then I received Google's email telling me that the Dropcams would become obsolete next year and offering me a deal (only tacky white cameras, of course) if I upgraded to Google's Nest Cams.  I made the terrible mistake of believing Google: I purchased replacement Nest Cams and mounted them in the exact Dropcam locations.  I had no idea that this so-called upgrade was actually a downgrade in both function and app usability. And nothing in the email said I would only be able to set up the new cameras with Google Home, which has a rudimentary and clunky UI compared to the Nest App.

To get back to my main complaint, presence sensing doesn't work with Google Home, and automation doesn't allow me to select my phone as a device to trigger a routine. All this worked fine with Dropcams and the Nest app. It doesn't work at all with Nest Cams and Google Home.

Before we go any further: Yes, I contacted Google Support about this issue. I have a case number. I spent over two hours on chat with a hopelessly inept Google support agent from some third-world country who struggled with English grammar and knowledge of the Google Home app, after which I had to beg them to escalate my case to someone higher up. They said they would do so and that I would get a response via email, which I did a few days later-- and the so-called advanced emailed solutions were worse and more ill-informed than the original support I received via chat. It was almost as if the original agent passed my case ID to someone at the same level in support and never escalated my case (probably to protect their job performance metrics).

To add insult to injury, when the cameras are on and I'm away from the house, I can't watch camera clips at all. Google must not provide sufficient bandwidth for me to view the clips regardless of the strength of my network connection (cell or WiFi). So if I get an alert, I open Google Home, view a useless thumbnail, and then watch the gears spin endlessly until I get an error message that the video can't be viewed. What's the point of paying Google for a service that doesn't work? I'm getting ripped off.

[iPhone 14 Pro running the latest IOS. Gigabit Wifi with strong signal strength at the camera locations. And I have over 7 active Nest products in this home. Everything worked flawlessly with Dropcams and the Nest apps.]

Yes to all of this! There is no home/away or presence sensing in the Home app and I’ve tried every single suggestion on every forum. And yet for my older Nest devices home/away assist still works perfectly based on my phone location. They should not be selling devices they cannot service especially when they own a perfectly functional, user-friendly format in Nest and won’t use it. 

Dspnc
Community Member

Yes to all of this! There is no home/away or presence sensing in the Home app and I’ve tried every single suggestion on every forum. And yet for my older Nest devices home/away assist still works perfectly based on my phone location. They should not be selling devices they cannot service especially when they own a perfectly functional, user-friendly format in Nest and won’t use it. 

0xabi13
Community Member

Hi. I have the exact same issue. Did you find a solution?

hansenrs
Community Member

Click on the name if your home in the top left of the Home app. It will then ask if you want to set up away/home. 

Screenshot_20231015-225920.png

That doesn't work. Set to Home but camera is on 24/7. Need camera to turn on automatically when device (phone) leaves the house.

0xabi13
Community Member

I don't have those options

All i see there is "Learn about Home and Away" and a link that takes me to the Help page that explains it all.

0xabi13_0-1697452103009.jpeg

 

hmstanley
Community Member

I found this thread in case anyone ever gets here > https://www.reddit.com/r/googlehome/comments/yqj81n/my_homeaway_routines_are_missing/

This is the ONLY thing I found that actually works for this ridiculous bug.  What I did was this..

  1. I had an android phone, but it may work with your existing phone, I didn't test this
  2. On my main Google home, i added a Gmail user to my family
  3. I then went to my android phone and setup that user for Google Home (invite sent, accepted invite, and then went through the process of signing into my Google home)
  4. you will need to link your new account to nest, NOT hard, just sign in as that user into nest and make sure you transition the account to Google Home (done automagically)
  5. Once signed into Google Home as this new family member user, I can select my home and low and behold "Setup Home/Away Routines" is there
  6. Set it up, you then get the HOME/AWAY automation routines inside your Automation section (which were NOT there before)
  7. Set em up and you're done,, they will now be in your Google home
  8. I then removed that "rogue" user from my home
  9. And I'm all done.

This is the ONLY thing that worked for me.. I tried all kinds of hacks, removing cache, reinstalling, etc.. nothing worked.  It had to be a virgin user into the home and that virgin user was given the opportunity to setup home/away.  I also heard that you can just wait and Google home will eventually remind you to setup home/away, but I didn't want to wait...who knows when that trigger will fire and I can do it, but this worked.

Thank you very much for this solution. Absolutely ridiculous that this work around is needed, but yes, it also worked perfectly for me as well

Thanks for the info... Unfortunately didn't work for me. Still no access to home and away routines. I tried all the things here as well with no luck. I even went through the process of removing the camera and setting it up again (asked me to set up home/away routines, which I did). So puzzled... why is this so difficult

So dumb that this is the thing that finally got it working for me. I knew Google had its issues but this is horrible that you have to go through this kind of weird process to get it working. 

vernak2539
Community Member

@Cathal_S I've tried everything in this thread and still not access to home/away routines. I've been scouring the internet and it seems like loads of people are having the same problems.

  • I have a nest wired cam gen 2
  • I've set it up with presence sensing (even said it set up home/away routines)
    • I've done this multiple times, fully removing it, clearing Home App cache/storage, uninstalling the Home App, and reinstalling the camera...
  • I cannot create new routines with the title "Home" or "Away", with the app telling me it has to be a unique name
  • My activity shows presence sensing working and it's executing the "Home" and "Away" routines, but I cannot see them anywhere
  • I'm not in the public beta

Are there any other things??? Seems like Google should fix this... 

 

By the grace of the universe, I finally got it to work. My wife was already a manager/member of my home. So, tried to set up presence sensing with her phone (iPhone, I have an Android). After setting that up... it works... the automations/routines were finally visible in her app. When I checked mine, they showed up as well.

So... may not work for everyone, but try set up presence sensing (can remove later) for all members of your home

SamuelEmaus
Community Member

I’m having this exact same issue.  I’m able to change my home and away settings, but I cannot set routines specific to being home or away. The buttons are just outright missing.

Yea man, use a separate phone and it will come up. 

Butterfly_net
Community Member

That didn't work for me, either.  I wrote home and away routines with the script editor, but none of these options (above) worked to make the official Home and Away routines show up.  Can I get some help with that, please?