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Virtual TV remote not available when TV internet connection uses wired LAN instead of Wifi

xprotanium
Community Member

I used to be avke to control my TV vol, change channels using Google home app, when my TV was connected via WiFi. However now that I just changed to a wired LAN connection, the virtual remote doesn't appear at all, and I can only control volume. Does my TV need to be connected to WiFi instead in order to have more control options?

3 REPLIES 3

Azarco
Community Specialist
Community Specialist

Hey xprotanium,

 

Thanks for reaching out — let's check what's going on.

 

A few questions: what type of TV do you have? An Android TV or a Google TV? Also, make sure your Google Home app is updated.

 

Keep us posted.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hi there,

Checking back in if you still need help with this?Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Thanks,
Alex

Azarco
Community Specialist
Community Specialist

Hey xprotanium,

 

Just bumping in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Kind regards,

Alex