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backplate Google nest doorbell batery

erickbaezve
Community Member

When I moved the Nest Doorbell (battery version) to another location, I lost the metal camera backplate. The doorbell won't work without it. How do I get a replacement?

Erick Baez
2 REPLIES 2

Brad
Community Specialist
Community Specialist

Hey there,

 

Thank you for your patience. We do not process these requests in the Nest Community Forums. If you are seeking a replacement, please note that unless the device is under warranty, we cannot issue a replacement. 

 

Please first fill out this form so Support can collect some important information from you. Once the form is submitted, you will have your case number. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey folks,

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad