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can’t connect to university wifi

jujube
Community Member

I am having problems connecting my Nest Mini to my university’s wifi network. I still need to register my device with the university, but that requires a MAC address which i can’t access because i need a wifi connection to access that. I can’t connect to the guest wifi nor my personal hotspot. I’m at a loss and don’t know what else to try.

3 REPLIES 3

Juni
Community Specialist
Community Specialist

Hi jujube,

 

Thanks for posting here in the Google Nest Community.

 

I’m sorry for the trouble this has caused you, let me help you out. For you to get the MAC address you need to attempt to set up your device. Check the steps below.
 

How to locate the Google Nest or Home device's MAC address:

  1. From the Connect to Wi-Fi screen, tap the More menu More located in the top right corner.
  2. Tap Show MAC Address.

Let me know how it goes.

 

Thanks,

Juni

Azarco
Community Specialist
Community Specialist

Hey there,

 

How's it going with getting the MAC Address of your Nest Mini? Let us know by updating this thread and the Community will be happy to lend a hand.


Best,

Alex

Azarco
Community Specialist
Community Specialist

Hello jujube,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.


Regards,
Alex