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cast from laptop to tv

Laura711
Community Member

I cannot cast from my laptop to my tv.  Chromecast on TV, using Surface Pro that has casting capabilities.  What am I missing?  When I hit cast, my computer says no source found.  Using same wi-fi for both

4 REPLIES 4

Ashepherdson
Platinum Product Expert
Platinum Product Expert

If you are casting your Chrome window to your Chromecast,  you need to make sure you are on the same Wifi network.  If Casting isnt working, reboot your router, your computer, AND your chromecast, and give it another shot. 

 

 

JenniferV
Community Specialist
Community Specialist

Hi there,

 

Thanks for the help here, Ashepherdson.

 

Laura711, hope that helps, but if you're still having trouble casting fro your laptop, please try the additional steps below:

 

  1. Ensure that the browser you're using is Google Chrome and that it’s up-to-date.
  2. Check that the Chromecast device is set up correctly.
  3. Check if other devices can cast successfully (Example: phones, tablets, another computer).
  4. Make sure the OS version of your laptop is updated and no pending updates.
  5. Check the antivirus of the computer. There are cases (mostly in Windows) wherein the Chromecast device fails to work after the antivirus finishes an update. If this happens, call your antivirus provider.
  6. Perform another Factory reset.

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey Laura711,

 

It's me again. I want to make sure you're all good — how did the steps go?


Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Regards,

Jennifer