On the website linked above please select 'Nest Aware' and a brief description.
Then on the next screen with keywords displayed select 'Other' and keep selecting 'Next step' until you reach the contact options screen...
@Lkaria thanks for posting here in the community. I'm dropping by to ensure that everything is covered here. Were you able to reach our support team? With regards to your concern about the migration of your account, it seems that you created a new account instead of using your same hotmail email to migrate it to Google. To confirm, have you tried signing in to your Nest app and instead of selecting sign in with Nest you'll choose the sign in with Google then enter your hotmail email and if it will go through?
Looking forward to your response.
I appreciate the help, Cathal_S.
It's me again. I'm dropping by to ensure that everything is covered here. We would appreciate it if you could share with us the information I'm asking above. So that we could take a closer look and assist you further.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.