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After payment for nest aware subscription, why did I only receive the trial period?

JohnF
Community Specialist
Community Specialist

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Original poster: Alan LeBlanc 

 

Last year I paid for Nest Aware and only received the trial period. No reasonable help was available and any live person you could access had no knowledge of how to fix the problem. Now I’ve been charged for a new year and have no subscription.
 
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