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Billed incorrectly for nest aware plus

Dansquestions
Community Member

Hi,

I had a monthly subscription of nest aware plus billed at $12/month. I ended my subscription to sign up for a one year plan for $120. I received an email confirming my $120 order. When I checked my credit card I was billed $120. I was then also billed $60. It is also reflected in my Google pay. I attached a screen shot of the double charge. I have been trying to resolve this since December 9th without any luck. Any tips on how to fix this? I have over 10 hours of going back with customer service trying to fix it.

Thanks,

Dam

Screenshot_20211215-104638.png

1 REPLY 1

JohnRichard7853
Community Member

Dan, that does not seem like a good situation. Hopefully you can get it resolved. I have seen a lot of posts that Google doesn't fix billing errors easily. Being persistent is the key I think. Hopefully someone will see this. Best luck!