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Billing charged

Kozy
Community Member

I got charged $6 but I had previously cancelled my subscription because I don’t use the camera anymore. How do I call to get a refund?

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@Kozy 

You could try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

My issue still has not been resolved.

Jenelyn_O
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out. I'm sorry to hear that the issue persists. I just want to check if you were able to contact our support team by visiting the link provided above. If you did, please provide your case number and we'll take a look at it. 

 

I appreciate the help, @MplsCustomer.

 

Best,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hi Kozy,

 

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hey Kozy,

 

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 

 

Regards,

jenelyn