Billing charged

[Kozy]

I got charged $6 but I had previously cancelled my subscription because I don’t use the camera anymore. How do I call to get a refund?

[MplsCustomer]

@Kozy 

You could try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[Kozy]

My issue still has not been resolved.

[Jenelyn_O]

Hi folks,

Thanks for reaching out. I'm sorry to hear that the issue persists. I just want to check if you were able to contact our support team by visiting the link provided above. If you did, please provide your case number and we'll take a look at it. 

I appreciate the help, @MplsCustomer.

Best,

Jenelyn

[Jenelyn_O]

Hi Kozy,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[Jenelyn_O]

Hey Kozy,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 

Regards,

jenelyn