Billing two times from one account

[Thomaston]

Moderator edit: For the safety of our community members, this post was edited to remove personally identifiable information.

Call me ##########. I been billed 2 times for subscription

[MplsCustomer]

@Thomaston 

Google Nest Support does NOT contact people based on posts in this community forum, and will probably remove your phone number, since they don't want us posting personal information.

You could try the "Contact Us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[Lance_L]

Hi folks,

@Thomaston, thanks for reaching out. I wanted to check if you still need assistance with this. Have you had a chance to connect to the support team as suggested by MplsCustomer above? If yes, how was it?

If you weren’t able to reach the support team yet, I’d love to help you with this. I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

I appreciate your help, MplsCustomer.

All the best,

Lance

[Lance_L]

Hello again @Thomaston,

We haven’t seen your form submission come through — were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Regards,

Lance

[cort1963]

Yes I need help with a billing issue

[cort1963]

Yes I still need help

[cort1963]

I'm also being billed twice who can I speak with to resolve this problem 

[MplsCustomer]

@cort1963 

See my earlier reply on how to contact Nest Aware Premier Care.