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Camera not working

Community Member
  • Why is my camera showing "offline"!? I am connected to the internet but it will not reconnect. 

Gold Product Expert
Gold Product Expert

I think  your best bet is to contact Google Nest support and speak to a real person.  They are there 24/7.  Here is the link to open a support ticket and then there is an opportunity either CHAT for have a phone call.  For this problem I think the phone call is gonna be better.

Community Specialist
Community Specialist

Hi Kristina77,


I’m sorry for the delay. Thanks for posting in our Community — let's get this sorted out.


A few questions: what type of Nest camera do you have? What is the color of the status light? Do you have an iOS or Android device? Are the devices offline as well when you log in to (for new Nest cameras) or (for legacy Nest devices)? Also, do you have a Wi-Fi mesh or extender?


Here’s a handy guide to help you Troubleshoot offline Nest camera or doorbell.


I hope that helps.


I appreciate the assistance, EmptyNester.




Community Specialist
Community Specialist

Hello everybody,


@Kristina77, I'm dropping by to ensure that everything is covered here. How's it going? We would appreciate it if you could share the information we're asking above. Also, were you able to read the information from the link shared above? We'd be glad to hear from you.


I appreciate the help, EmptyNester and Lance.




Community Specialist
Community Specialist

Hey there, 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.