I used to be able to save new clips to my phone no problem. For the last couple of weeks when I try I keep getting “something went wrong” my subscription is about to come due and if I can’t easily save th clips I want there is no need for me to renew it. I have logged out and back in and all of that. I don’t know if this happened because of the goole merger but I’ve just noticed it. So frustrating!
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. Terribly sorry to hear that you are both experiencing the same issue.
Please let me know if you still need assistance.
I am having this problem. I try to create a new clip, and it just sits with a "clip processing" message for HOURS.
I tried on two different computers (Macbook Air, iMac), my phone (iPhone 12), and three browsers (Firefox, Chrome, and Safari) plus the app itself on my phone. I also restarted one of the computers before switching browsers. The clips from each attempt just stacked up in my list of clips, each with the same message. None completed after 12 hours.
I need the clips for my research. The video comes through clearly, so I know it recorded successfully. I need to capture a video I can download. Thankful for any help!
Hi there, adeans.
I am terribly sorry to hear that you are having this issue. Generally if it is taking a long time to process and saves clips, it could be due to your internet connection. The faster the connection, the faster those clips will process and download. You could attempt to restart the camera, and that could increase the speed. But how fast is your internet connection? Please let us know how else we can assist you.
Hello, thank you for your reply. I tried to reply to the email you sent but it was undeliverable. I am still not able to save clips. I have restarted the camera and am using the latest update available on the app. My internet is fiberoptic 175Meg Broadband Service. I have not had trouble in the past only the last couple of months. Please advise.