I saw a post on here talking about Nest Aware with ADT, and trying to cancel the ADT managed subscription to resume Google self management of Nest Aware or Nest Aware Plus.
I just had the same situation. I was trying to integrate my ADT account with Google Nest Aware since ADT is advertising that they are compatible. However, once I tried to add the Google Nest devices to the ADT app through their Add Device manager and I logged into my Google account, ADT had taken control of my Nest Aware subscription and had downgraded me from the Plus subscription. Even after all this I found out you can't view the Nest cameras through the ADT app, so the integration didn't provide any benefit.
I called ADT on Tuesday twice and at first they said they didn't know how to remove it and I had to talk to Google. Google correctly said that ADT needed to remove it. Speaking with ADT again on Tuesday they said they removed it but we found out today (Thursday) that they had only removed it from billing. I had to schedule a call with a senior technician and he was able to remove the ADT managed Nest Aware from my account which unlocked my Google Home allowing me to reapply my "floating" Nest Aware Plug Subscription.
I had to be forceful as I didn't want to re-setup 44 different devices connected to my Google Home including 4 wifi pro points and 6 outdoor cameras (in ohio in the cold weather).
I post this to let you know that you do NOT have to delete and recreate your Google Home you just have to push ADT to remove the Nest Aware subscription from both billing and from your actual video services. Push for a senior technician call if you need to. I hope that this post prevents some heartache for other ADT and Google Nest Aware users.
