Cancelled nest aware, why?

[Cssteiny]

Subscription cancelled, why  

[Brad]

Hey there,

I am glad to hear that you are interested in subscribing to Nest Aware! If you have any of our Cameras or Doorbells, I would definitely suggest you get a Nest Aware subscription! I'd love to provide you with some helpful links explaining what it's all about.

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 

Please let me know if you need further assistance.

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.

Please let me know if you need further assistance. 

Best Regards,

Brad.

[Cssteiny]

Our Nest account was cancelled in error so we had to open a whole new account.  Our nest aware went with our original account.  We now have a trial but will need to start paying when the trial is over.

[Brad]

@Cssteiny

I am afraid that there is no such option to transfer services. You will need to cancel the plan, and subscribe again on the correct email/account that is associated with your devices. 

Best regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.