Cancelling 1st Gen Nest Aware Subscription

[mavericks1983]

Has anyone had luck in cancelling 1st Gen Nest Aware subscription?

I have contacted customer support and got only rude responses on the phone.

I have contacted chat support and have been made to run around for 2 hours + with no resolution.

Case numbers:

3-0756000033117

3-0150000033774

8-7838000033601

The chat support is the most frustrating experience where I got transferred to almost 9 support personnel over 2 hrs and 20 mins and nobody was able to give me a resolution. 

I have totally lost trust on what Google can do quite frankly and I would never purchase a Google product.

[mavericks1983]

[mavericks1983]

People ask the same question repeatedly like robots.. 

[janthadeus]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT

[mavericks1983]

Almost 3 hrs into the chat...

[Brad]

Hi there, 

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I appreciate you sharing your experience with the community, but I am afraid that we are unable to assist with these type of requests here in the forums, as we simply don't have that access to that information. If you wish to look into this further, please fill out this form, and a higher tier of support will reach out to you with next steps. 

Best regards, 
Brad

[Candice]

Hi Mavericks1983. I had the same issue and after multiple attempts via different platforms, I was able to cancel the subscription by calling *removed phone number as they are not allowed in the forums* Hope this helps.

[janthadeus]

Hey mavericks1983,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help here, Candice and Brad.

Thanks,

JT

[janthadeus]

Hi there,

We haven't received your form. Were you able to fill it out? Do you still need help?

Regards,

JT