Cannot add Nest aware to new home

[Jlb41]

We have had Nest Aware at our home and at our cottage for 4+ years.  We purchased a home in Florida and added cameras and a new location, but cannot subscribe to nest aware. I have tried adding through the Nest app and through the google store.  
Help

[MplsCustomer]

@Jlb41 

You could try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en

[janthadeus]

Hi folks,

Checking in — were you able to speak to our support team as shared by MplsCustomer? If so, how did it go? Let me know if there’s anything else.

I appreciate the help, MplsCustomer.

Thanks,

JT

[janthadeus]

Hey Jlb41,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do. 
 

Regards,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT