Thanks for posting here in the community. To know more about this, I'd like to ask some questions: did you remove the home structure where your Nest Aware subscription is applied? What are the steps you've done so far?
Keep us posted.
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.