@panch75
Unfortunately, Google Nest does not call customers based on posts in this forum, and their forum guidelines prohibit personal info like phone numbers, so they usually delete phone numbers.
Perhaps you're getting charged for a 1st gen Nest Aware subscription, as well as for a 2nd gen Nest Aware Plus subscription, judging from the amounts. But that's just a guess.
I'd suggest again using the "Contact us" link under "Nest Aware Premier Care" that I pointed to on your other post.
Good luck; I'm just another Google Nest customer.
