Doorbell

[ChrisTucker]

I just bought the house with the doorbell already attached. I can not get the QR code or 6 didgeridoo number to start it up for myself

[MplsCustomer]

@ChrisTucker 

Unfortunately, Google Nest requires the QR code or the 6-character setup code printed on the back of the Google Nest Hello Doorbell or the Google Nest Doorbell (Battery) in order to set up the doorbell.  In addition, the previous resident or owner needs to have removed the doorbell from their Google Home app or Google Nest app (depending on the doorbell).

See this Google Nest Help "Moving guide for Nest devices" page:

https://support.google.com/googlenest/answer/11151047?hl=en#zippy=

See also this info "If you're moving and leave a Nest product behind":
https://support.google.com/googlenest/answer/9293015?hl=en&co=GENIE.Platform%3DAndroid#zippy=%2Cmove...

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having these troubles. I understand how upsetting this could be, but I'm happy to assist you with this obstacle. I am afraid that without the QR code, you are not able to install the device. Did you already throw away the packaging by chance? It should also be there. 

Best Regards, 
Brad

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

Thanks,

Archie

[aatienza]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie