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Double Billed

Gujustud
Community Member

‎08-30-2024 11:50 AM

I also just noticed I was double billed for my subscription this month. So I did a google search and what do you know, this has been going on for some time.

I checked my statements and sure enough it was double charged in in 2023 and 2022. I called support and they said they would put in a request for refund, but only for 2 years. Who do I need to speak with to get this credited properly?

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ByronP
Community Specialist
Community Specialist

‎09-07-2024 12:14 PM

Hi @Gujustud,

Thank you for posting here in the community. I'm sorry for the delayed response. I understand that you have some trouble being double charged. I understand how frustrating it could be. We're here to help.

For your concern, we would like to deep dive into this issue. Please fill out this form, and our specialist team will reach out to you via email for further assistance.

Let me know once you're done.

Regards,

Byron

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