Duplicate Nest Aware Billing

[mcccccrazy]

I've been charged double since November and I have a ticket open that support has not touched in over a week. I can't cancel the other subscription either. 

[Lance_L]

Hi mcccccrazy,

Thanks for reaching out to the Google Nest Community. I’m sorry to hear that you’re facing issues with this. Can you share the case ID from your interactions with the support team so I can check what happened?

Keep me posted.

All the best,

Lance

[mcccccrazy]

9-3853000035491

[Lance_L]

Hello mcccccrazy,

Thanks for circling back with your case ID. I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

Regards,

Lance

[mcccccrazy]

I just submitted

[Lance_L]

Hey mcccccrazy,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Best,

Lance