This has been so frustrating with Google! I updated my nest aware and it does not work. I have no access to see my subscriptions. Google send a templet email stating they are working on the issues with no details. Then they send one saying its fixed when it not. This has been going on for over a Month! I am thinking of ripping out the system and taking my money else ware.
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed.
Please let me know if you need further assistance.