Help connecting nest

[Loridskippy]

When I press on first floor after I reset my nest, it won’t work

[MplsCustomer]

@Loridskippy 

What Google Nest device are you trying to reset? And what do you mean by "press on first floor"?

[EmersonB]

Hello everyone,

@Loridskippy, thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, are you referring to your Nest speaker or Nest display? We would appreciate it if you could share your information here so that we could check our options here to help you out. 

I appreciate the help, MplsCustomer.

Regards,
Emerson

[EmersonB]

Hi Loridskippy,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Best,

Emerson