Help me figure this out ..

[Sandra5]

Is there a way a person at my door selling something can make them disappear on our camera? Because after this guy who came to our door couldn’t really open my door my dogs were barking so bad I just yelled out what he wanted and he said solar something but before he could finish I just said I wasn’t interested.. he didn’t have any paperwork with told my husband when he got home he wanted to see him on camera we looked for him and there is everything on my history that half hour and he is not on there nothing he likes disappeared or a ghost .. lol  but our Wi-Fi was on it’s just crazy .. like he didn’t exist but he did .. 😄help my brain go to rest figure this out ?

[EmersonB]

Hi Sandra5,

Thanks for posting here in the Community. What happened is really confusing. Let's see what we can do here. To confirm, what app are you using to check the recorded events from your Nest Camera? Do you have a Nest Aware subscription? Have you tried checking the recorded events using a different mobile device?

Give these steps a try:

• Restart your Nest Camera, Wi-Fi router and mobile device.
• Try checking the recorded events using a different mobile device.

Let me know how it goes.

Best,

Emerson

[EmersonB]

Hi everyone,

@Sandra5 how's it going with your Nest Camera? We would appreciate it if you could share with us the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you — We'd like to make sure everything is working.

Thanks, 

Emerson

[EmersonB]

Hey Sandra5,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
 
Regards,
Emerson