History video not working on Nest

[Cr2662]

Nest video history playback no longer working. I already subscribe To Nest Aware. Have been using for years all of a sudden not working. 

[MplsCustomer]

@Cr2662 

By "not working", what do you mean? Is it possible that your Nest Aware subscription has expired? You can check your subscription here:

https://store.google.com/subscriptions

[Cr2662]

By not working I mean its now essentially a picture rather than a streaming video. And its up to date thank you. 

[MplsCustomer]

@Cr2662 

If you have the older cameras that work in the Google Nest app and are now getting just a static photo, that's what happens when you don't have a Nest Aware subscription.

You could try the "Contact us" link under "Nest Aware Premier Care" on the link below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[EdmondB]

Hello Cr2662, 

I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.

I appreaciate the help, @MplsCustomer.

Best,
Edmond

[EdmondB]

Hi there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Thanks,
Edmond

[EdmondB]

Hey there, 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,
Edmond