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Home/Away off after renewing Nest Aware account

DPNest
Community Member

‎12-09-2023 12:58 PM

Ever since my Nest Aware account was renewed 11/27 the Home/Away setting was turned off.  Why does Google mess with my settings?

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Lance_L
Community Specialist
Community Specialist

‎12-13-2023 11:47 AM

Hello DPNest,

 

Thanks for posting in the Community. I’m sorry to hear that you’re having issues with Home/Away settings. I’d be happy to help you with this; let’s check it out.

 

A few questions: are you using the Google Home or the Nest app? What is the make and model of the mobile device? Which Nest devices were affected?

 

Here are some troubleshooting steps if your Nest Home/Away isn’t working.

 

Let me know if you have any questions.

 

Best,

Lance

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