@Trelleagles11
If you still have a 1st gen Nest Aware subscription (we've had a 2nd gen subscription since 2020), you should be able to access it here:
https://store.nest.com/account/subscriptions
Otherwise, try to contact Support:
1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.
