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How do I separate two faces that Nest Aware thinks is the same person?

JWalton314
Community Member

My friend and I look similar and Nest Aware puts his pictures under my name. How do I separate his face from my face?

1 ACCEPTED SOLUTION

MatthewM
Silver Product Expert
Silver Product Expert

Hi there,

 

You should be able to reassign incorrect familiar faces. Doing this as quickly as possible may reduce incorrect detections in the future.

 To do this:

Home app

1. On the home screen, tap Settings > Nest Aware > Familiar face detection

2. Tap a face to add or change the name

Further directions are on this page.

Edited for formatting.

I hope this helps!

Matthew M
Silver Product Expert

View solution in original post

5 REPLIES 5

MatthewM
Silver Product Expert
Silver Product Expert

Hi there,

 

You should be able to reassign incorrect familiar faces. Doing this as quickly as possible may reduce incorrect detections in the future.

 To do this:

Home app

1. On the home screen, tap Settings > Nest Aware > Familiar face detection

2. Tap a face to add or change the name

Further directions are on this page.

Edited for formatting.

I hope this helps!

Matthew M
Silver Product Expert

View solution in original post

Thanks. I'll keep deleting the person until Nest Aware figures out it's a different person.

Brad
Community Specialist
Community Specialist

Hi there, folks.

 

Wondering if you still needed assistance with this issue? Please let me know!

 

Best Regards,

Brad. 

JWalton314
Community Member

Nest Aware still hasn't figured out that my friend is not me. I just delete it every time it adds him to my library. 

GarrettDS
Community Specialist
Community Specialist

Hey folks, 

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

 

Have a great day. 

Garrett DS