Hub Max Video History with Nest Aware Plus

[blackwoodjr]

I do no have any even history or video from my Hub Max in he 10 day or 60 day events. I have not changed my subscription.  has been a Aware Plus from day 1

[MplsCustomer]

@blackwoodjr 

Are you able to access your Nest Hub Max's camera in the Google Nest app? And there's no history there?

[blackwoodjr]

Yes I can access it in the Google Nest App and there is no history.  

[MplsCustomer]

@blackwoodjr 

If you select your Nest Hub Max's camera in the Google Nest app and go to Settings | Nest Aware, does it say "Active: Nest Aware Plus"?

Is your camera turned on? (I'm asking because ours is usually turned off on the display itself.)

[janthadeus]

Hi folks,

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

I appreciate the help, MplsCustomer.

Thanks,

JT

[blackwoodjr]

I still need help

[blackwoodjr]

Yes it's on

[MplsCustomer]

@blackwoodjr 

And if you select your Nest Hub Max's camera in the Google Nest app and go to Settings | Nest Aware, does it say "Active: Nest Aware Plus"? If so, then perhaps you could use the "Contact us" option under "Nest Aware Premier Care" in the link below, which says "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription.", and ask them why your subscription is not working.

https://support.google.com/googlenest/answer/9233159?hl=en

[blackwoodjr]

 

 

[janthadeus]

Hi blackwoodjr,

I’m sorry for the trouble here. Let’s further check this — could you access your Nest Hub Max in the Google Home app, see if the recorded video would show up?
 

Regards,

JT

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

Thanks,

Archie

[aatienza]

Hey everyone,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,
Archie