I just purchased subscription and nothing new happens on my iPhone app

[Phil5664]

I just purchased subscription and nothing new happens on my app. No new features like video and setting notification perimeter. Please help and explain 

[MplsCustomer]

@Phil5664 

If your subscription is active and you go to Settings in the Google Home app and select "Nest Aware", it should show either "Nest Aware" or "Nest Aware Plus" at the top of the screen? And if you select one of your cameras you should be able to select either event history or full history as well as event history, depending on your subscription.

You can also check the status of your subscription from a browser here:
https://store.google.com/subscriptions?hl=en-US

[Brad]

Hey there,

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 

Please let me know if you need further assistance.

Best Regards,

Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance. 

Best Regards,

Brad

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments.

Best regards,

Brad

[Brad]

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad