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I just upgraded to the Nest Aware Plus subscription and I'm missing the 24/7 video history option

nwe_admin
Community Member

I just created a new Nest Aware account with the intent of upgrading to the Nest Aware Plus subscription. After I did that yesterday my account still does not allow me to choose 24/7 video history. The only option I'm allowed to choose is 3-hour event video history. The camera is a brand new Google Nest Battery camera so I should also be able to turn on familiar face detection but the camera isn't showing up as a compatible device.

Here is a screenshot of what I'm seeing. IMG_A6A4DEC85A50-1.jpg

 

Here is a screenshot of what I'm expecting to see. This is from another Nest Aware Plus account that I created a few months ago.

IMG_7C3C0EBAB489-1.jpg

Anybody experiencing a similar situation?

1 ACCEPTED SOLUTION

nwe_admin
Community Member

I solved it so posting here just in case it helps anybody else in the future. I toggled my subscription choice and that fixed my account on the back end.

View solution in original post

1 REPLY 1

nwe_admin
Community Member

I solved it so posting here just in case it helps anybody else in the future. I toggled my subscription choice and that fixed my account on the back end.

View solution in original post