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I paid subscription not working

WilsonFamily
Community Member

Hi my subscription was renewed in feb pf this year. I had an issue where i was charged again in April. Last year was the same problem where I paid twice due to the device was giving trouble and a reactivation was required. Please look into this issue. 

1 REPLY 1

sicsacol
Community Specialist
Community Specialist

Hi WilsonFamily,

 

Thanks for reaching out. Sorry to hear you're having trouble with your Nest Aware.

 

My team would like to know more about this issue. When you get a chance, please fill out this form to provide more details about the issue you're experiencing with Nest Aware. Someone from my team will reach out to you via email soon with more updates.

 

Let me know once you're done.

 

Cheers,

Jonathan