Migrating Nest Cam Voided Original Aware Subscription Amount

[sj13]

I had purchased Nest Aware subscription back in 2019 for my indoor cam. Moving to a new home recently, I was prompted when I was starting the process to set it up that I needed to get authorization to delete the camera from the original home location before proceeding with the WiFi at the new home. I went ahead and did so, and set up the new cam without any issue. Upon wanting to confirm if my subscription was still in good standing over the phone, I was told that this subscription is no longer attached to this camera and that I needed to perform several different steps in order to keep the same subscription which I was not prompted to do. If I had known prior to set up this is what I needed to do I would have done so. Now I was told my only option is to start a new subscription at an extra cost of $30 a year. My original subscription is completely void, all do to a terrible set up process that doesn't make you aware of what deleting your original cam location will do. I got zero help over the phone. Just want my original price honoured.

[Brad]

Hi there, 

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you. I am afraid that we wouldn't be able to manage your subscription for you here in the forums, but here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 

Best regards,
Brad

[aatienza]

Hey sj13,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

Thanks,

Archie

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie