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Moving and need to transfer protect and thermostats to new home owners

Aborbely
Community Member

I’m moving and leaving my nest protect devices and Thermostats. How do you transfer your account or devices to a new account easily? 

5 REPLIES 5

kiltguy2112
Silver Product Expert
Silver Product Expert

You don't. Delete the devices from your account, and then reset them. Let the new owners set them up so that they get familiar with them, and the tstat will now start learning their schedule. If you want to be nice, leave them written setup instructions. 

Dansquestions
Community Member

Google just wants you to buy new devices. Might as well.

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.