NEST Aware GEN 1 GEN 2 migration issue

[NESTexperienced]

I was notified by Google of a huge pricing change if I did not migrate my NEST Aware before renewal.  So I migrated several weeks before the renewal date.  The process failed on the last webpage screen.  I tried several times but same error.  So I spent several patient and calm hours with Google support several times, TWO WEEKS BEFORE my plan renewal.   Google Support cound not sort it,  said they would review and get back to me with a fix.  They did not.   I was then charged double the rate of the last five years Oct 2024 and I am still trying to get it fixed and my money back.  TERRIBLE EXPERIENCE and would not invest in NEST equipment again.  Be smart and get your own onsite cameras and storage

[DeboraJ]

Hi @NESTexperienced

Thank you for reaching out to the community! I understand that you were having some inconveniences with the price change of our Nest Aware subscriptions and you had some problems with the migration in this process. I know it could be frustrating, and I completely understand your disagreement about this.

I found some information for you. Last year, our prices increased slightly. Some prices remained the same for US users, although there was a significant change for users in other regions.

So, the price that you are actually paying is dependent on your location, as well as the type of subscription that you had. You can find all this information on the following website:

• Learn about price changes for Nest Aware:  

Please check the information and let me know if you have more questions or inquiries about this topic! I would be more than happy to solve them.

Best regards, 

Debora