Nest App keeps dropping service

[megadith]

Hello, 

My Nest app on my iPhone keeps losing connection to the Nest service when i'm looking at video feeds or at the thermostat.  I have to try and hit back and let it refresh.  Using the Google Home app never drops but i can't look at the full video feeds.  Any ideas how to fix this? 

thanks, 

Kevin 

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that this issue can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

[megadith]

hello!  thank you for responding and yes, I would still appreciate some help on this issue.  I've rebooted the network and uninstalled and reinstalled the app many times.  any additional support would be great.    thanks! 

[GarrettDS]

Hey there, 

Thanks for the additional information. Have you tried clearing the cache from the app within your phone's settings?

I look forward to hearing from you. 

Best regards, 
Garrett DS

[megadith]

I haven't. How do I go about that?

[GarrettDS]

Hi there, 

Here are the steps. 
 

1. Go to Settings.
2. Tap on General. How to clear iPhone cache (Image credit: Future)
3. Tap on iPhone Storage.
4. Here, you'll see an exhaustive list of apps on your phone. ...
5. You'll get a message informing you that the app will be deleted, but its documents and data will remain.

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

[GarrettDS]

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[megadith]

hello, i thought i did but its not appearing.  i tried the steps you outlined and it worked for a couple days but its back to disconnecting.  are there other steps to try? 

thank you! 

[GarrettDS]

Hey there, 

I would try those steps again, and uninstall and reinstall the app once more and see if that helps again. 

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

[megadith]

Hello.  I've doe that a couple times now and it's still the same result.   Thank you for the help but I'm.open to other ideas.  

[GarrettDS]

Hey there, 

If you're still having issues with this after uninstalling and reinstalling the app, I would suggest sending feedback to our engineering team through this link so that they can investigate this. 

Please let me know if you have any further questions. 

Best regards,

Garrett DS

[GarrettDS]

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

[megadith]

Hello,

I sent the feedback through the link you provided and awaiting to hear back from them.  Is there a way to view full logs in the Google home app?  Thanks!!

[GarrettDS]

Hey there, 

Via the Google Home app: Open Google Home and click on the hamburger icon (the three horizontal lines in the top left). In the drop-down list, click on "My Activity" and you'll soon see a list of all the interactions you've had with Google Assistant.

Please let me know if you have any other questions. 

Best regards, 
Garrett DS

[GarrettDS]

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

[megadith]

i still don't know how to view the full video feeds in the google home app.  in the full history, i see only motions, i can't see the full video feed like i can in the Nest app.  is there anyway to do that? 

[GarrettDS]

Hi there, 

Unfortunately that isn't an option within the Google Home app and you can only do so in the Nest app with the Nest Aware subscription. 

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

[GarrettDS]

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[megadith]

Thanks but I think you’ve answered all my question s.  

[GarrettDS]

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS