Nest Aware Plus Subscription

[MangoldB]

I signed up for Nest Aware plus in August and paid the full year fee of $150.00. It is not working. How do get this resolved? 

[MplsCustomer]

@MangoldB 

How do you mean "it is not working"?

What happens if you use these instructions to a chess your history?

Google Nest app: https://support.google.com/googlenest/answer/9208447

Google Home app: https://support.google.com/googlenest/answer/10904254

If you have 2nd gen cameras, do you have recording turned on in the Google Home app?

Is your Nest Aware Plus subscription in the same Google Nest "home/structure" as your camera(s)?