Nest Aware Subscription unlinked from my account

[MateyMax88]

I noticed that my recording history didn't load properly for the last couple of weeks and months. I noticed today that this was because my nest aware subscription that I pay for annually was somehow unlinked from my nest account. 

I basically paid for an extended period of time and didn't get the service I paid for. 

I can't find any history longer than 3 hours before I linked my "unused" subscription back on my nest account again.

How did that happen? And is there chance to get a refund as this happened without me doing anything?!?

[kcruzgonzalez]

Hello MateyMax88,

Thanks for contacting the Nest Community. We're here to help understand why your subscription hasn't been applied to your devices and work towards a solution with you.

Our specialized team would like to know more about your case and recommend a solution. We would appreciate it if you would fill out this form to contact us and find an answer.

Once you've completed the form, feel free to reply to this post to let us know. We're happy to continue assisting you.

Best regards,

Kevin