Nest Aware Upgrade Failing

[Usty]

I have a Nest Hello doorbell with a 1st Gen Nest Aware subscription.  I just bought a Nest Cam with Floodlight.  I went to upgrade my nest aware subscription to cover both cameras and got "something went wrong, try again later."  I finally get the order to go through and it's not tied to any of my cameras at all, no upgrade, still 1st gen aware on Doorbell and no service on the floodlight, despite having an order from the google store.  

Been chatting for over an hour and just keep getting sent the link to the store.google.com/us/subscriptions where I get my error message.  This is really frustrating. 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.