I purchased an annual subscription to Nest Aware on April 5th. It was supposed to automatically start when my 30-day free trial ended, but it did not activate. I already checked that the email associated with the purchase is the same email associated with the Nest account. As soon as the free trial ended, so did my video history on my Nest Cams. Is there someplace to manually key in the order number? I feel like they've ripped me off; if I cannot get the subscription to activate, how do I request a refund?
We are able to check the status of our Nest Aware subscription here:
Also, in the Google Home app, under Settings | Nest Aware, there's a "Contact us" option for "Billing support". (I haven't had to use it, so I don't know if it actually works.)
So I talked to a tier 2 rep from Google Nest and found out that when I ordered the 1yr service I bought it through the play store. I had to open the Google home app hit the plus sign in the top left find the Nest service and just activate it took maybe 30 seconds. To many plat forms to order from (my own opinion) but not a scam.