Nest Aware a Sacm?

[Stephen_Sharon]

I purchased an annual subscription to Nest Aware on April 5th. It was supposed to automatically start when my 30-day free trial ended, but it did not activate. I already checked that the email associated with the purchase is the same email associated with the Nest account. As soon as the free trial ended, so did my video history on my Nest Cams. Is there someplace to manually key in the order number? I feel like they've ripped me off; if I cannot get the subscription to activate, how do I request a refund? 

[MplsCustomer]

@Stephen_Sharon 

We are able to check the status of our Nest Aware subscription here:

https://store.google.com/subscriptions?hl=en-US

Also, in the Google Home app, under Settings | Nest Aware, there's a "Contact us" option for "Billing support".  (I haven't had to use it, so I don't know if it actually works.)

[radday55]

 Having the same issue paid $60 for the year and after the 30 days they took the payment but the subscription never started. 

[Moonie-901_]

Same here! After 30 days I was kicked out! I’ve had my cameras for years and never had so many issues with Nest! 

[radday55]

So I talked to a tier 2 rep from Google Nest and found out that when I ordered the 1yr service I bought it through the play store. I had to open the Google home app hit the plus sign in the top left find the Nest service and just activate it took maybe 30 seconds. To many plat forms to order from (my own opinion) but not a scam.  

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance. 

Best Regards,

Brad

[radday55]

No everything has been resolved. It took all of 3 min.

Thank you

[Brad]

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad