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Nest Aware applied to incorrect account

Denishg
Community Member

H, we just subscribed to Nest Aware (October 2nd 2021) and then discovered that we had chosen the wrong account, could you issue a refund so that we can then set up the Nest Aware on the account that we had intended to use, Thank you!

3 REPLIES 3

Ashepherdson
Gold Product Expert
Gold Product Expert

Hi there,

This is a community forum, your best bet is to contact support directly so that they can resolve this for you.  

https://support.google.com/googlenest/gethelp?hl=en

Brad
Community Specialist
Community Specialist

Hey folks.

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

 

P.S Thanks for your help. Ashpherdson!

Brad
Community Specialist
Community Specialist

Hey Folks.

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.