cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest Aware not Working

Lennonlh
Community Member

I recently mistakenly removed my account from Google Home, now since I installed the cameras again the nest aware features i paid for do not work. How can I fix the issue.

cameras had to be reinstalled due to the fact they were on my previously deleted account. Had to install like new cameras with QR codes.

1 Recommended Answer

Lennonlh
Community Member

Hi all, and thanks for the feedback. I was able to fix the issue, what I found was when I created the original home name in the home app there was an extra space with no character in it. When I was adding the home name back in the google home app it would not recognize it because I didn’t type the name correctly bcuz I wasn’t including the space.

All good now once I realized what was going on. The clue that helps was checking the nest aware subscription in the store, saw the homes associated with me and found that there were two names the same ( sans the mystery space )

View Recommended Answer in original post

6 REPLIES 6

MplsCustomer
Bronze
Bronze

@Lennonlh 

Perhaps Google Nest cancelled your Nest Aware subscription when you removed your "home" from your Google Account.

You should be able to see your subscription here:

https://store.google.com/subscriptions?hl=en-US

You could try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en

EmersonB
Community Specialist
Community Specialist

Hello everyone,

 

@Lennonlh thanks for reaching out here in the Community and for sharing the steps you've done. Your Nest Aware subscription is dependent on your own account and applied to only one home structure. Also, are you the owner of the account or a family member? Were you able to read the information and check the links shared above? In case you have an update, you know where to find us.

 

I appreciate the help, MplsCustomer.

 

Best,

Emerson

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Thank you for your help here, Emerson.

 

Best regards, 

Brad

Lennonlh
Community Member

Hi all, and thanks for the feedback. I was able to fix the issue, what I found was when I created the original home name in the home app there was an extra space with no character in it. When I was adding the home name back in the google home app it would not recognize it because I didn’t type the name correctly bcuz I wasn’t including the space.

All good now once I realized what was going on. The clue that helps was checking the nest aware subscription in the store, saw the homes associated with me and found that there were two names the same ( sans the mystery space )

@Lennonlh 

You're not alone; other customers have also had duplicate homes, one with an extra space in the name and one without.

Brad
Community Specialist
Community Specialist

Hi there,

I am relieved to hear that this has been resolved for you. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad