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Nest Doorbell Camera

ttaylor554
Community Member

My doorbell camera sends me notifications, but I can only see still pictures. And my history only seems to go back one day. I do have Nest Aware, but it does not seem to be functioning.

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@ttaylor554 

What you get for video history depends on what Google Nest doorbell you have and what Nest Aware subscription you have, assuming everything is working correctly.  Note that a Nest Aware subscription applies to only one "home" or "structure" in the Google Home app (or in the Google Nest app).

You can check your Nest Aware subscription here: https://store.google.com/subscriptions?hl=en-US

You can check what you get for each Google Nest doorbell (or camera) for each subscription level here. Note that on this page, Google Nest is now calling the Google Nest Hello Doorbell the "Nest Doorbell (wired)". That is not to be confused with the new Google Nest Doorbell (Battery), which they call "Nest Doorbell (battery)" on this page and which CAN be wired to your doorbell wires but still runs off of the battery with the battery being trickle-charged.  These naming conventions cause all sorts of confusion.

https://support.google.com/googlenest/answer/9681538?hl=en

My Nest doorbell is hard wired and until a few weeks ago I had been able to view clips when I received notifications. Now all I get is a picture and I cannot change the zones I have set up. 

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Community. 

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

 

Thanks,

Archie