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Nest Paid subscription NOT working

TyroneSancho
Community Member

I signed up for the free trial to see if it's worth the small cost, and after a few days the paid services are not available at all. 

 

I'm using the right account and tried to clear the data on the nest app, but still nothing. It gives me the option to manage my subscription and tells me what services are offered, but none of the paid services. So far it's definitely not worth keeping. 

Can anyone help?

1 ACCEPTED SOLUTION

TyroneSancho
Community Member

@TyroneSancho wrote:

I signed up for the free trial to see if it's worth the small cost, and after a few days the paid services are not available at all. 

 

I'm using the right account and tried to clear the data on the nest app, but still nothing. It gives me the option to manage my subscription and tells me what services are offered, but none of the paid services. So far it's definitely not worth keeping. 

Can anyone help?


Thanks for the info. I was able to get it to work. 

The important thing to know if that you have to turn the video recording on in the settings so it keeps the video. 

View solution in original post

6 REPLIES 6

Brad
Community Specialist
Community Specialist

Hey there,

 

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 

 

Best Regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

TyroneSancho
Community Member

@TyroneSancho wrote:

I signed up for the free trial to see if it's worth the small cost, and after a few days the paid services are not available at all. 

 

I'm using the right account and tried to clear the data on the nest app, but still nothing. It gives me the option to manage my subscription and tells me what services are offered, but none of the paid services. So far it's definitely not worth keeping. 

Can anyone help?


Thanks for the info. I was able to get it to work. 

The important thing to know if that you have to turn the video recording on in the settings so it keeps the video. 

Brad
Community Specialist
Community Specialist

Hi there,

I am glad to hear that you got it working! Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad

mommymel
Community Member

Hello I'm having the same issue I paid for the subscription but it doesn't show any subscriptions in my account and it ends on the 17th and I haven't had any paid service 

There are a few different settings I had to check after I fully set up my device. Try this to see if it gives you any options. 

 

Open the Google home app

Select the Device 

Click on the settings icon in the upper right hand. 

Select Nest Cam 

Make sure the Home Monitoring Features are turned on. This is how I got my Nest Hub to act right.