Nest aware and Google one

[Markymarc]

I'm currently a subscriber to nest aware in the UK. I've recently seen that if I subscribe to Google one premium I would get nest aware and Google fit as part of the package. Would I have to cancel my nest aware subscription first and then subscribe to Google one premium?

[RD759 · Accepted solution]

I did this on Friday. They refund you for the nest aware and start a new subscription. 

However, if you were using nest aware plus it gets downgraded. I've just noticed this is the case so will be raising a query tomorrow to find out what to do - seems daft only having the one nest subscription bolted into the premium accounts - I'm happy to pay a top up for the aware plus. 

[Markymarc]

Thank you for the reply.

Can I just ask .... Did you loose familiar faces or any other data during the switch over?

[RD759]

No, not noticed any issues with the face recognition or zones all seems to be as was. 

Also for anyone else, it's a £60 extra to bolt nest aware plus on. Next year I'll downgrade the premium account given the amounts. 

[Bounty1981]

Were you on the Nest Aware yearly billing or monthly?

I have a basic Google 1 subscription paid yearly  and pay for the yearly Nest aware.

I am hoping if I upgrade to premium Google 1 they will pro rata refund my Nest aware 

[-Craig]

I am a little confused.

I am in similar position, I have Nest Aware Plus, paid yearly, renews in June 2024. I have cancelled this, so will not renew.

I now have Google One, that includes the basic Nest Aware, which I am happy to down grade to.

I contacted Google One support, they couldn't help me, said I need to contact Nest Aware team.

The 'senior' Nest Aware tech said I would loose all my settings, clips, recordings if I changed subscription, as Google has to delete all recordings when a subscription is changed?

Then I found this thread, which conflicts with what I was told by A Google Nest support agent?

Can anyone else confirm they don't loose settings/recordings/clips etc, and what process they followed to migrate from Nest Aware  Plus to Google One (Nest Aware) ?

TIA!